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Toss ’em or Keep ’em? What To Do With Harsh Open-Ended Comments in 360-Degree Feedback?

“A pleasant illusion is better than a harsh reality.” -Christian Nevell Bovee Open-ended comments have some clear benefits and disadvantages. Participants generally find comments from open-ended questions useful and a great way of clarifying the sometimes confusing quantitative scores (e.g., when rater agreement is low but average scores are moderate or moderately high). Open-ended comments […]